Clint Hyland

Clint Hyland
Clint started working immediately after completing matric, starting off as a debtors clerk but found that it wasn't for him. Lucky he received an opportunity to take a position at Siemens, and eventually moved to Nashua Communications where he started out as a PABX Database Administrator. From there he moved to first line support on the helpdesk where he assisted field engineers with product faults for customers, and then moved into the contact centre environment where he found his passion. Starting out as a contact centre commissioning engineer, through experience and various training courses, including training in Both Germany and USA and projects on the African continent, Clint is now designated a product specialist. When Clint isn't servicing clients, he enjoys DIY projects at home with his family and socialising with friends, watching English football, golf and Formula One racing.

Recent Posts

[UPDATE] 14 Contact center best practices you should be implementing in 2020

Posted by Clint Hyland on 15 May 2020 1:32:07 PM

Keep your contact centre up to date with these industry best practices.

Contact centres are the corporate touchstone for customers, and how customers are treated at this critical juncture will affect their entire customer experience. Getting it right is undeniably important, but with so many options, how does a company do that in this day and age of technological revolutions? The 2019 Contact Centre Global Survey revealed that 76% of executives were planning to invest more in artificial intelligence (AI) into their contact centres in the coming years.

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