Johnny Kromer

Johnny Kromer
Starting his career as a Technician, Johnny quickly moved on to becoming a system specialist for large switching systems and spent a year in Belgium in the international support centre handling all system related queries from South Africa, India, Spain and Ireland. An expert in PABX, VoIP, and cloud-based communication systems, Johnny is now the Divisional Manager of the Technology team at Nashua. When he isn’t exploring the world of technology you’ll find him fishing in his favourite stop. And besides fishing, his favourite things are his Harley and expensive toys.
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Recent Posts

Why voice quality enables an effective meeting experience

Posted by Johnny Kromer on 04 Jun 2020 11:45:00 AM

Stress, migraines, low productivity, and memory problems have been linked to low voice quality. A purpose-built virtual meeting room along with the right habits can avoid all of that.

Recently the world has been leaning towards remote working and virtual meetings. Organisations that were still mulling over the idea of virtual meetings have been pushed into it by the Coronavirus pandemic as in-person meetings with teams, customers, or suppliers were becoming impossible. Although the pandemic will end at some point , its effects on how we work will remain.

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Topics: Collaboration Solutions

[PRESS RELEASE] Nashua Communications names the first Partner for CONTACTCENTER4ALL (CC4ALL) in South Africa

Posted by Johnny Kromer on 17 Mar 2020 2:15:00 PM

As of January 2020, Nashua Communications was named the first (and only) partner offering the CONTACTCENTER4ALL (CC4ALL) solution in South Africa. 

CC4ALL is the future of call centre technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact centre team the ability to use their internet browser as a phone. All that is required to use the CC4ALL software is Microsoft Office 365 and a headset. Once connected, your Contact Centre Agents can work wherever they need to.

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Topics: Ask the expert

How does the 4th Industrial Revolution affect communications?

Posted by Johnny Kromer on 05 Mar 2020 12:00:00 PM

The SA government is spearheading a 4IR revolution. How will this affect communications in SA? How will it affect employment in the industry? Which skills are critical for the 4IR?

The 4IR is a fusion of technologies namely: robotics, artificial intelligence, internet of things, digitalisation, and automation. 4IR is now possible at scale using cloud technology. 4IR has touched every industry, including the communication industry.

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Topics: The future of technology

How to make sure that your company’s communication keeps running during a crisis

Posted by Johnny Kromer on 20 Feb 2020 12:02:36 PM

A crisis can cripple, disrupt, or damage an organisation's reputation and operations. So how do collaboration platforms help an organisation manage and navigate a crisis?

Collaboration relies on tech to enable it to work well on day to day tasks, but it really shines during a crisis. As a rule of thumb, an organisation should strive to prevent a crisis from happening but it should still be prepared for it to hit anyway.

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Topics: Ask the expert

PABX and SIP The Risks of Not Updating Your Communication Tech

Posted by Johnny Kromer on 06 Feb 2020 12:00:00 PM

Telkom will no longer be installing or supporting copper landlines. What does this mean for organisations? What is SIP Trunking? What are their options?

An organisation's telephone system is the nerve centre of its communication infrastructure. The telephone system has evolved to offer more than voice and has come to include video, instant messaging, and more. Telephone systems are now largely software-based and come with more productivity integrations and features.

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Topics: Adoption and Change Management

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