CONTACTCENTER4ALL (CC4ALL)

Bring your contact centre into the future!

The world has changed, your business no longer needs to be tethered to an office and more and more organisations are looking into remote working. Now imagine giving this flexibility to your contact centre team?

 

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CC4ALL is a new product that focuses on allowing you to take your contact centre wherever you want! Just add CC4ALL to Microsoft Teams, Microsoft Dynamics, or Microsoft Skype for Business, and you’re ready for the future. 

Why choose Nashua communications?

As of January 2020, we’re the first (and only) partner offering the CC4ALL solution in South Africa. 

As a Microsoft Gold Communications Partner, we have a deep understanding of the Microsoft platforms and with 40 years experience in contact centre deployment, we know exactly what you need from your contact centre tools.   

Our service includes:

  • Integration of CC4ALL with your Microsoft tools
  • Implementation of the CC4Teams or CC4Skype across your business
  • User adoption and change management

WHY YOU WANT TO USE CC4ALL

CONTACTCENTER4ALL (CC4ALL) is the future of call centre technology. Built to seamlessly integrate with Microsoft Teams, Dynamics, or Skype for Business, the CC4ALL products are the tools that are going to give your contact centre team some space by letting them use their internet browser as a phone.

All you need is WiFi and Microsoft Office 365, and your Contact Centre Agents can work wherever they need to. No boundaries, no offices - just a computer. It’s as simple as plugging in your headset and start working!

And, because we know that your business needs to be able to track and monitor your calls so you can ensure your customer is happy, CC4ALL has ensured that their solution natively integrates with your business functions including your CRM. It also using Voice Analytics to analyse your customers’ emotions and monitors Social Channels

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CC4Teams

Use your Teams account as your call centre solution! With Teams, you know you have the reliability of Microsoft as well as the security of local data centres, making it the perfect cloud-based, mobile platform to move your contact centre on to. 

CC4ALL on teamsThe CC4Teams solution includes features such as: 

  • Cold and warm transfer
  • Call-recording
  • Interactive voice response (IVR)
  • Operator attendant
  • Historical and real-time reporting (integrates with Microsoft PowerBi)
  • And many more 

Plus, custom-designed for Microsoft Teams, the intuitive CC4Teams user interface offers the same user experience your team is used to - making user adoption that much easier. 

CC4Skype

CC4Skype will give you the ability to have all customer care tasks, conversations, emails, and chats forwarded to the right agent - quickly and efficiently. Much like the integration with Teams, the Skype for Business integration includes features like:

  • Real-time monitoring and history reports of all communication channels
  • The CC4Skype, advanced call management functionality, for teams handling high volumes of calls
  • The ability to transfer calls and record full conversations. 

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