The new flexibility call centre agents need for a semi-remote workplace.

Posted by Johnny Kromer on 28 Aug 2020 3:30:00 PM

Call centers are changing dramatically and many existing trends – moving to the cloud and enabling a remote workforce – are being amplified by the current work situation. Are your agents able to handle the new norm

There is a global shift towards remote working environments; that shift has undeniably been fast-tracked by the Covid-19 global pandemic. Health guidelines and regulations have made physical workplaces uneconomic. So just about every type of business is looking at ways to have some of its staff work remotely.

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Topics: Collaboration Solutions

Nashua Communications and our new reality: How we kept our company going during the Lockdown.

Posted by Johnny Kromer on 02 Jul 2020 12:30:00 PM

Man makes plans, and God laughs. That statement could define how every executive and business owner feels. 2020 was going to be a tough year regardless, but we had plans to navigate it, or so we thought.

The Covid-19 outbreak and resultant global shutdowns were not on anybody's radar in January. Even while faced with the reality in March, none of us could comprehend its impact on business and economies around the world.

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Topics: Collaboration Solutions

Why voice quality enables an effective meeting experience

Posted by Johnny Kromer on 04 Jun 2020 11:45:00 AM

Stress, migraines, low productivity, and memory problems have been linked to low voice quality. A purpose-built virtual meeting room along with the right habits can avoid all of that.

Recently the world has been leaning towards remote working and virtual meetings. Organisations that were still mulling over the idea of virtual meetings have been pushed into it by the Coronavirus pandemic as in-person meetings with teams, customers, or suppliers were becoming impossible. Although the pandemic will end at some point , its effects on how we work will remain.

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Topics: Collaboration Solutions

[UPDATE] 14 Contact center best practices you should be implementing in 2020

Posted by Clint Hyland on 15 May 2020 1:32:07 PM

Keep your contact centre up to date with these industry best practices.

Contact centres are the corporate touchstone for customers, and how customers are treated at this critical juncture will affect their entire customer experience. Getting it right is undeniably important, but with so many options, how does a company do that in this day and age of technological revolutions? The 2019 Contact Centre Global Survey revealed that 76% of executives were planning to invest more in artificial intelligence (AI) into their contact centres in the coming years.

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Topics: Collaboration Solutions

The 5 key things you should be getting from your IT department to keep your communications tech relevant

Posted by Freddie Potgieter on 01 May 2019 11:00:00 AM

Technology is evolving all the time and it is paramount that businesses keep up with the latest tech in order to remain relevant and one step ahead. But what many executives may not know is that the IT department of a company should play an important role in keeping communications tech relevant.

As technology continues to develop at an unprecedented rate, it is now more important than ever to be proactive when it comes to your communications strategy and technology. While you may think that this should all come from an executive level, it is imperative that your IT department plays an integral role. Here’s what you should be getting from your IT department in order to keep your communications technology updated and relevant.

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Topics: Collaboration Solutions

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